0019 - Alternative Dispute Resolution (ADR) training to State employees

Course Description

Through this interactive, 5-day learning opportunity, you’ll gain mediation skills to manage conflicts with a focus on Oregon state government, including:
    - Workplace disputes
    - Agency mediation programs, including consumer-regulated industries disputes
    - Licensing disputes, where mediation is the informal disposition of a contested case

You will learn an effective model for solving problems, and how to use this process to help people change their relationships and how they handle conflicts. Participants consistently remark that this training touches them at a deep level, transforming how they think about and work with conflict personally as well as professionally. 

The course uses dispute scenarios, dispute resolution protocols, mediator ethical challenges and mediation confidentiality issues relevant to Oregon state agencies and other settings.

Your trainers will utilize a dynamic and engaging blend of structured exercises, demonstration, activities, video, role-play and large and small group discussion. A hallmark of this training is the high level of individualized instruction and coaching in practice situations by some of the most exceptional professional mediators in the Northwest.

You will learn and practice how to:
   - Structure the mediation process through a step-by-step procedure
   - Increase your effectiveness in listening to and communicating with people in conflict
   - Assist disputants to reach mutually satisfying agreements
   - Enhance negotiation skills–your own and others'
   - Work with strong emotions respectfully and constructively, especially with the disputing parties face to face
   - Manage cross-cultural differences
   -  Respond to ethical dilemmas that arise in mediation
   - Develop strategies to deal with various

CEU, CLE, and HR credits are available.