This course builds on the concepts from SS502-Process Management and Improvement. It takes participants to the next level to enable them to account for differences in the nature of processes in developing the best methods for managing them for control and continual improvement.
Participants will leave with the knowledge and skills to recognize the treatment diverse process situations require to effectively control and manage them. They will learn about means (Xbar) charts for variable data and about P, nP, C and U charts for attribute data and powerful exponentially weighted moving averages (EWMA) charts for both. They will also learn how to conduct studies to assess the capability of a process to meet requirements for attribute data like the number of defects (for manufacturing processes) or errors (for administrative or service processes) and the proportion defective (for manufacturing processes) or acceptable (for administrative or service processes.).
Recommended: SS502- Statistically Sound Process Management and Improvement, or the equivalent knowledge.
A laptop is required for this course.