This course will ground you in the fundamentals of statistically sound and effective process control and management. Effective
process monitoring and management and Statistical Process Control (SPC) requires the kind of good sound
understanding that you will take away from this course of what a control chart is.
Whether your application is a process to manufacture medical devices,
semi-conductors, wind turbines or improve the speed of servicing people in need
of a hospital room or improve an IT service call closure rate, these methods
will reveal the process’s character and provide the foundation for solving and
sustaining process improvement.
will learn the basic statistics behind control charts. They will learn about
individuals (Xi) and Moving Range (MR) charts for variable data and how to
assess process capability and performance relative to requirements.
A laptop is required for this course.